Answer every business call with an AI phone line
Every unanswered call is a customer who rang your competitor next. An AI phone line picks up on the first ring, answers from your own catalog and calendar, and sends the next step to the caller’s WhatsApp before they hang up. Here is the set-up in OrderInChat, with real costs.
1. Start with your website
Voice calls from your website are included on every plan, with fair-use limits against abuse; talk time comes from AI credits. Switch on the call button in your store chat and visitors can talk to the AI immediately. WhatsApp callers get a link to the same call.
2. Answer WhatsApp calls, then add a number if you need one
Switch on WhatsApp calls and add one simultaneous call slot (2 USD a month): customers who call your WhatsApp number then reach the AI straight away, on every plan. Meta allows this only on a number connected to the Cloud API alone with a messaging limit of 2,000 or more; if you also use the number in the WhatsApp Business app, its calls stay in the app. For callers from landlines and mobiles, connect your Twilio account under Channels & integrations → Voice assistant & phone → Phone line for free, pick a local, toll-free or mobile number in Twilio and route it to the AI in one click. To keep your existing number, forward it with your operator’s code, for example only when nobody answers within 20 seconds.
3. Decide what the AI may do
The voice assistant uses the same catalog, bookings and procedures as your chat assistant. Write rules such as “refunds always go to a person” as procedures; it will open a ticket instead of promising anything.
4. Let links travel by WhatsApp
Card details are never taken on a call. Once the caller confirms their number, the checkout or booking link goes to their WhatsApp. A caller who prefers email, or has no WhatsApp, gets it by email after the assistant reads the address back.
5. Read every call, join when it matters
Every call lands in Inbox → Calls with a summary and transcript. During a live call, whisper an instruction or join by voice from your browser; the AI steps back and listens.
What it costs
Website calls: included on every plan, with fair-use limits; talk time from AI credits. WhatsApp calls: every plan, with at least one simultaneous call slot. Your own Twilio number: connected for free; number rental and carrier minutes are on your Twilio bill. Simultaneous call slots: 2 USD a month per slot, on every plan; none included. The AI’s talk time comes from AI credits, 250 a minute by default.
Hear it before you build it
Call OrderInChat on +1 302-AIORDER (+1 302 246 7337) from any phone or on WhatsApp and our own AI answers. To hear a store, call the demo store on +1 424-4-AICHAT (+1 424 424 2428) and ask it to book a workshop, or talk to it from your browser on the live demo page.